Affordable Care Act (ACA) Enrollment Sales Outsourcing Services

Outsource ACA Telesales to a Trusted Partner with Global Expertise

RH International Ltd (RHI) is a leading call center specializing in Affordable Care Act (ACA) enrollment sales outsourcing for brokers, agencies, and healthcare providers across the United States. With over 250 trained sales professionals across our UK onshore and India offshore centers, we deliver end-to-end telesales and enrollment solutions that drive conversions, ensure compliance, and reduce acquisition costs.

Our global infrastructure, experienced licensed agents, and strict adherence to ACA and CMS compliance standards make us the go-to outsourcing partner for U.S. brokers looking to expand their reach, maximize enrollments, and scale efficiently during Open Enrollment and beyond.

Why Outsource ACA Enrollment Sales?

The Affordable Care Act (ACA) has transformed how Americans access health coverage—but it has also increased complexity for brokers and agencies managing large volumes of leads, renewals, and enrollments. Outsourcing ACA telesales allows you to focus on growth, client relationships, and compliance, while our trained agents handle the heavy lifting of outreach, qualification, and enrollment processing.

Reduce operational and staffing costs by up to 60%
Eliminate time spent on recruitment, training, and infrastructure
Access a skilled, compliance-trained sales team ready for immediate deployment
Scale quickly during ACA Open Enrollment Period (OEP) and Special Enrollment Periods (SEP)
Leverage data-driven insights to increase conversions and retention

Our ACA Sales Outsourcing Solutions

At RHI, we offer a complete range of ACA telesales services designed to support brokers and agencies through every step of the enrollment process:

Lead Generation & Qualification
We identify, qualify, and nurture ACA prospects using data-driven campaigns. Our agents engage with potential enrollees through compliant outreach calls, verifying eligibility, household size, income levels, and subsidy status. Using advanced CRM tools, we categorize leads for high-probability conversions.
Enrollment Assistance & Policy Sales
Our certified agents guide prospects through the ACA enrollment process, helping them choose the right marketplace plan, explain coverage options, and finalize enrollments. Each call is handled professionally, ensuring complete adherence to ACA and CMS compliance requirements.
Renewal Management
We manage renewals for existing policyholders, ensuring seamless transitions into new plan years. Our proactive outreach reduces lapse rates and improves client satisfaction for brokers and agencies.
Customer Retention Campaigns
We execute year-round retention and reactivation campaigns to help you maintain strong customer relationships. Our follow-up calls, plan updates, and cross-sell opportunities enhance lifetime policy value.
Reporting, Analytics & Compliance
We provide detailed daily and weekly reports, including lead status, call performance, and conversion analytics. All interactions are monitored and recorded to ensure full ACA, CMS, and HIPAA compliance.

Why Choose RH International Ltd (RHI)?

With RHI, you get more than a call center—you get a performance-driven partner committed to your success. Here's why leading brokers and agencies trust us:

Dual Operations: Our UK and India centers ensure 24/7 coverage, with onshore quality assurance and offshore scalability.
250+ Experienced Agents: Trained specifically for ACA, Medicare, and health insurance telesales.
Cost-Effective: Reduce operational costs without compromising quality or compliance.
Data Security & Compliance: HIPAA and CMS-compliant operations with advanced data protection protocols.
Advanced Technology: Predictive dialers, call monitoring, CRM integrations, and analytics dashboards.
Scalable Workforce: Expand your campaign instantly during Open Enrollment Periods.

How RHI Supports U.S. Brokers

Our ACA telesales outsourcing solutions are designed to complement your existing operations. Whether you're a solo broker or managing a multi-state agency, RHI provides the flexibility, transparency, and results you need.

We provide bilingual agents for diverse U.S. demographics
All agents undergo ACA-specific compliance and soft-skills training
Flexible pricing—per sale, per lead, or hourly models
Daily call and conversion reporting for full campaign visibility
Dedicated account manager for real-time updates and strategy optimization

Compliance and Quality Assurance

Compliance is at the core of every ACA sales campaign we handle. Our agents operate under strict ACA and CMS guidelines to protect both the broker and the consumer. We employ multi-level quality assurance checks and live call monitoring to maintain accuracy and integrity in every interaction.

Our Quality Protocols Include:

100% call recording and audit trail
HIPAA and TCPA compliance verification
Regular script audits and agent feedback sessions
Continuous compliance training for changing ACA regulations

Technology That Powers Our ACA Campaigns

RHI leverages the latest contact center technology to maximize efficiency and conversion rates. From predictive dialers and CRM systems to AI-driven analytics, we ensure your campaigns are data-backed and performance-optimized.

Predictive dialing for optimized contact rates
AI-based lead scoring to prioritize high-intent leads
Cloud-based CRM for real-time tracking and integration
Omnichannel support (voice, SMS, email follow-ups)
Advanced reporting dashboards for brokers

Cost Benefits of Partnering with RHI

By outsourcing your ACA telesales to RHI, you benefit from reduced staffing costs, lower overhead, and improved ROI. Our India operations deliver cost efficiencies, while our UK center ensures quality assurance and real-time support for U.S. clients. This hybrid model allows you to maintain premium service at a fraction of U.S. in-house costs.

Typical Cost Savings:

Up to 60% reduction in labor and infrastructure costs
Zero recruitment, HR, and training expenses
On-demand scalability during peak seasons
Higher call throughput and better lead utilization

Industries & Niches We Serve

RHI works with independent brokers, MGAs, and insurance agencies specializing in ACA health plans, Medicare, dental and vision coverage, and supplemental insurance. Our deep understanding of healthcare sales cycles and compliance requirements makes us a reliable long-term partner.

How to Get Started with RHI

Partnering with RH International Ltd is simple. Our onboarding process is designed for speed, compliance, and transparency:

Consultation: We review your ACA sales goals, target audience, and campaign structure.
Pilot Program: Launch a short-term campaign with a select agent team to evaluate performance.
Full-Scale Deployment: Scale to 5, 50, or 100 agents based on results and seasonality.
Ongoing Optimization: Weekly strategy calls, script updates, and performance tuning.

Frequently Asked Questions (FAQ)

What makes RHI's ACA telesales different? We combine experienced ACA-certified agents, dual-shore infrastructure (UK + India), and full compliance monitoring. This ensures high-quality sales calls with exceptional conversion rates.
Can RHI handle both inbound and outbound ACA calls? Yes. We manage both inbound enrollment assistance and outbound lead generation campaigns for ACA brokers and agencies.
How do you ensure ACA and CMS compliance? All agents undergo mandatory ACA compliance training. Our QA teams review calls daily, ensuring HIPAA, TCPA, and CMS guidelines are strictly followed.
What is the minimum campaign size? We offer flexible engagement models—starting from as few as 10 agents for pilot programs to full-scale operations with 250+ agents.
How quickly can RHI deploy an ACA telesales team? Typically within 7-10 business days. Our pre-trained ACA agents can begin dialing immediately during Open Enrollment or Special Enrollment Periods.
Do you provide reporting and analytics? Yes. Clients receive daily and weekly performance reports, lead analytics, and campaign optimization recommendations.
Can RHI support bilingual ACA campaigns? Yes. We provide English and Spanish-speaking agents to reach broader U.S. demographics effectively.