Dental & Vision Insurance Sales Outsourcing Services

Outsource High-Conversion Dental and Vision Telesales to a Trusted, Dual-Shore Partner

RH International Ltd (RHI) powers end-to-end dental and vision insurance telesales outsourcing for U.S. brokers and agencies. From prospecting and lead qualification to compliant plan explanations and enrollments, our 250+ agents across the UK (onshore) and India (offshore) deliver scalable, cost-effective results. We help you grow new policies, boost cross-sell uptake, and improve retention—without the burden of recruiting, training, or managing large inside-sales teams.

Whether you're adding ancillary benefits to ACA or Medicare portfolios, or selling stand-alone dental and vision plans, RHI provides a consistent, KPI-driven engine that converts interest into enrollments while maintaining strict quality and compliance standards.

Why Outsource Dental & Vision Sales with RHI?

• Rapid scale for seasonal demand: Spin up pilot pods and grow to 50-100+ agents when campaigns peak.
• Lower cost per acquisition: Offshore execution from India with onshore QA and program leadership in the UK.
• Ancillary cross-sell expertise: Proven playbooks to attach dental/vision to health, Medicare, and employer plans.
• Compliance-first approach: Scripts, disclosures, and QA tuned for carrier guidelines and applicable regulations.
• Transparent performance: Daily dashboards, conversion metrics, and actionable insights.

We operate as an extension of your brokerage—aligning incentives, optimizing scripts, and improving conversion levers week after week.

Comprehensive Dental & Vision Telesales Solutions

Our solutions cover the full policy lifecycle. You can engage us for a single phase or end-to-end outsourcing.

1) Lead Generation, Intake & Qualification

• Inbound handling of web forms, warm transfers, and marketing responses.
• Outbound outreach to aged data, renewals, and cross-sell lists.
• Eligibility and needs assessment (individual, family, employer groups).
• Segmentation by intent, budget, provider preferences, and waiting periods.

2) Plan Education & Benefit Explanation

• Network and provider search support (PPO, DHMO, discount plans where applicable).
• Coverage highlights: preventive, basic, major services; orthodontia; waiting periods; annual maximums; deductibles; copays/coinsurance.
• Vision benefits: eye exams, frames, lenses, contacts, allowances, network options.
• Clear comparisons of stand-alone vs. add-on/embedded plans and employer vs. individual options.

3) Enrollment Assistance & Warm Transfers

• Guided enrollments via carrier portals or approved tools.
• Consent capture and disclosures built into the call flow.
• Warm transfers to licensed closers if required by carrier/state.
• Confirmation calls, documentation, and first-bill support.

4) Cross-Sell & Upsell Programs

• Attach dental/vision to ACA, Medicare Advantage, Medigap, and employer health plans.
• Upgrade paths: enhanced networks, higher annual maximums, orthodontia riders.
• Bundled offers and incentive frameworks designed to increase take rate.

5) Renewals, Retention & CX

• Proactive renewal reminders and benefit-change education.
• Welcome calls and 30/60/90-day touchpoints to reduce early lapses.
• Issue resolution and satisfaction surveys to strengthen loyalty.

Compliance & Quality Assurance

While dental and vision are generally less regulated than major medical, our compliance-first discipline remains the same. We embed controls to protect your brand and ensure accurate, balanced benefit discussions.

Our QA Framework

• Approved scripts and disclosures; routine audits and version control.
• 100% call recording with targeted QA sampling and scorecards.
• Coaching loops, calibrations, and continuous script optimization.
• HIPAA-aligned data handling when PHI may be discussed alongside health plans.

Technology & Reporting

• Predictive/progressive dialers configured for TCPA-safe outreach.
• CRM integrations for lead ingestion, segmentation, and dispositioning.
• Guided selling tools to ensure accurate plan comparisons and benefit explanations.
• Dashboards tracking contact rate, conversion rate, CPA, attach rate, and retention.
• Omnichannel follow-up: voice, email, and SMS where permitted.

Dual-Shore Advantage: UK + India Supporting U.S. Brokers

Our global model combines the best of both worlds:

• India: High-volume outreach, lead qualification, enrollment support, and back-office processing.
• United Kingdom: Onshore QA, coaching, and program governance for sensitive or complex campaigns.
• Unified SLAs & Reporting: One set of KPIs and dashboards for total visibility across regions.

Engagement Models & Pricing

• Hourly/FTE: Ideal for steady-state sales and renewal programs.
• Per-qualified-appointment: For broker-led closes.
• Per-enrollment (where permitted): Outcome-based campaigns with enhanced QA and verification.

All models include dedicated account management, standard reporting, and continuous optimization. Custom SLAs available.

Onboarding & Go-Live in Four Steps

• Discovery: Target states, carriers, products, and KPIs.
• Pilot: Script alignment, training, tech setup, and agent nesting.
• Launch: Live calls with daily huddles and rapid feedback loops.
• Scale: Add agents, expand states/carriers, and activate cross-sell programs.

Who We Support

• Independent brokers and small agencies adding ancillary lines.
• Multi-state agencies bundling dental/vision with health or Medicare.
• Carriers and TPAs seeking white-labeled telesales capacity.

What to Expect from RHI

• Professionalism: Experienced agents trained on ancillary benefits and compliant selling.
• Speed: Pilot-ready in days; scale-ready in weeks.
• Clarity: KPI-driven management and transparent reporting.
• Partnership: We operate as an extension of your revenue team.

Frequently Asked Questions (FAQ)

1) Can you attach dental/vision to ACA or Medicare plans?

Yes. We run structured cross-sell workflows that present compliant, value-oriented options and drive strong attach rates.

2) Do you provide licensed agents?

Campaigns can be staffed with licensed agents or structured to qualify and warm-transfer to your licensed closers, depending on carrier and state requirements.

3) How do you ensure plan information is accurate?

Guided selling tools and knowledge bases are kept current; scripts are version-controlled and audited by QA.

4) Can you manage provider network lookups?

Yes. Our agents assist with in-network provider searches and communicate options clearly to prospects.

5) What KPIs do you track?

Contact rate, conversion rate, CPA, attach rate, QA scores, and retention. Custom dashboards can be configured.

6) How quickly can you start?

Pilots can launch in days; scale within weeks with trained ancillary-benefits agents.

7) Do you offer bilingual support?

Yes. English and Spanish agents are available to reach broader U.S. audiences.

8) Can you integrate with our CRM/dialer?

Absolutely. We integrate with leading dialers and CRMs for seamless lead flow and reporting.