PRIVACY POLICY

Who is Processing Your Personal Data?

RH International Ltd. (hereinafter "RH," "RHI," "we," "us," or "our"), a company registered in the India, is the legal owner and operator of the prize draw service websites listed below. As the Data Controller and Data Processor, RH is registered with the Information Commissioner's Office (ICO) under registration number ZB879055 (For UK Data), operating under the trading name RH International Ltd. This policy outlines our commitment to protecting your personal data, adhering to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). This privacy policy applies to all websites owned and operated by us.

Our Commitment to Protecting Your Personal Data

RH International Ltd. is deeply committed to protecting your personal data. We gather this information to better understand your needs, enabling us to tailor our interactions and communications regarding our products and services, as well as those of our trusted third-party partners, always subject to your explicit consent. To safeguard the data, you provide during registration and subsequent interactions on our websites, we have implemented robust policies and procedures. We process this data to deliver the services you have requested and, with your permission, to send you information we believe will be of interest. Furthermore, we ensure the secure storage of your data on our servers.
We operate in strict adherence to the guidelines and advice provided by the Information Commissioner's Office (ICO), the UK's data protection regulator, complying with all their requirements. We strive to achieve full compliance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Electronic EU Regulations 2011, and the General Data Protection Regulation (GDPR). For further details on these regulations and our commitment to data protection, please visit the ICO's official website at https://ico.org.uk/ .

Purpose of this Privacy Policy

This Privacy Policy outlines how RH International Ltd. manages, utilizes, and safeguards the personal data collected from individuals who use our websites. We are committed to using and sharing your personal data strictly in accordance with this policy and the terms defined during the registration opt-in process, and only with your prior, active consent. This consent is obtained through clear and specific statements prominently displayed during the website registration process. RH primarily processes your personal data for three key business purposes: firstly, to manage your participation in draws and promotions organized by us; secondly, to fund our free websites, which involves using advertising, commercial communications from named third parties, branded surveys, and product reviews, necessitating the standardization, filtering, and verification of registered user data, with marketing communication categories and methods determined by your consent, and with all partner companies listed on our site prior to registration (except for branded surveys, which require explicit consent before data sharing); and thirdly, to communicate your data to selected trusted partners for advertising purposes, subject to your explicit consent obtained during the website registration process. We adhere to the principle of data minimization, ensuring that we only collect and process data that is adequate, relevant, and limited to the stated purposes, in compliance with Article 5(1)(c) of the GDPR.

Our Legitimization for Processing Your Personal Data

The legal basis for RH International Ltd.'s processing of your personal data rests on our legitimate interest in effectively managing your participation in our draws, promotions, and device testing campaigns on our owned websites. This includes maintaining your site registration, personalizing your site experience, and providing direct marketing related to offers that may be of interest to you. We also have a legitimate interest in determining if our trusted partners offer services, products, or promotions that align with your preferences and, where appropriate and with your explicit consent, communicating your data to these partners. You retain the right to object to this processing at any time by contacting us via email at support@rhi-ltd.com.

Collection and Use of Your Personal Data

RH International Ltd. collects your personal data through various interactions, including when you register on or visit our websites, subscribe to our services, or communicate with us via phone, email, or other means. "Personal data" encompasses all information provided during the registration process, as well as any data you submit when participating in prize draws, quizzes, surveys, or competitions. While registration is mandatory for participating in branded surveys, browsing our websites does not require it. The types of personal data we may collect during registration or website visits include, but are not limited to, your name, title, date of birth, contact details (email and phone numbers), demographic information, address and postcode, IP address, Telephone Preference Service (TPS) preferences, energy and telephone provider details, and online identifiers such as cookies.

Use of Your Personal Data

RH International Ltd. utilizes your personal data, gathered through our websites, for several key purposes. These include providing you with information about our offered products and services, delivering a more personalized user experience, conducting market research to improve our offerings, managing prize draws and promotions, and, with your explicit consent, sharing your details with selected trusted partners who offer products and promotions that may be of interest to you. Additionally, we use your data for analysis and to develop data products, ensuring that information is aggregated and anonymized whenever possible, in accordance with the Information Commissioner's Office (ICO) code of practice. These data products are primarily used for marketing purposes.

RH International Ltd. may process your personal data directly or through contracted data processors who act on our behalf. In either case, we retain full responsibility for ensuring that all data processing complies with this privacy policy and all applicable data protection regulations. Based on the consents you provide during registration and the personal data we hold; we may share your information with Site Sponsors, Brand Partners, or Data Partners, collectively referred to as "third parties," who may contact you via post, email, or telephone for direct marketing purposes. It is crucial to emphasize that email and telephone data will only be shared with these third parties when you have provided explicit, positive consent, typically at the time of registration, allowing you to fully understand and control your communication preferences.

You have the ability to modify or update your communication preferences whenever you choose by sending an email to support@rhi-ltd.com. Regarding telephone data, we only share it with carefully vetted partners, and we ensure it has been screened against the Telephone Preference Service (TPS) to respect your preferences (more details on opting out are provided below). However, it's important to note that if you specifically request a phone call from one of our sponsors or brand partners, this request will supersede your TPS registration.

RH International Ltd. will retain your data strictly in accordance with our established Data Retention Policy, which outlines the duration and conditions under which we store personal information. For detailed information regarding how your data is shared when you participate in a Branded Survey, please refer to the specific section within this policy that addresses this interaction.

To improve the relevance and value of our services, RH International Ltd. employs analytical techniques to match your profile with third-party companies whose goods or services we believe may be of interest to you. This approach ensures that you receive offers aligned with your lifestyle and purchasing capabilities, saving you time and effort. For instance, if you provide your car insurance renewal details and consent to third-party contact, we collaborate with brand partners to deliver a tailored car insurance quote approximately one month before your renewal. The data we share with these third parties may be combined with their existing records. For example, a car insurance company might verify if you are a previous customer to provide you with appropriate product offerings and pricing. This process enables them to offer products and services that are specifically relevant to your needs.

Before initiating any contact, our third-party partners are obligated to seek your explicit opt-in and consent. This data sharing enables them to communicate with you directly, under their own brand, about their products, services, promotions, offers, and competitions. Additionally, they may use the shared data to update their records for purposes such as fraud prevention, debt tracing, and anti-money laundering, ensuring compliance with legal and regulatory obligations. Furthermore, we share your data with selected Marketing Services Providers. These providers utilize the information to develop products and services that assist organizations in gaining a deeper understanding of their customer demographics and preferences. This, in turn, facilitates more effective communication and enables them to identify and reach similar potential customers across various marketing channels. Consequently, you may receive more targeted and relevant advertising through direct mail or online when you visit websites.

RH International Ltd. does not intentionally or knowingly collect personal data from individuals under the age of 18, whether for registration or marketing purposes. To enforce this, all our websites include a clear "You Must Be 18+ To Enter" disclaimer within the registration process. Our trusted partners, including site sponsors and survey providers, may wish to contact you based on your profile, but they will only do so with your explicit consent and in accordance with your preferences. These partners operate across a wide range of industry sectors, including automotive, charity, education, gaming, leisure, investments, loans, credit cards, various types of insurance, home improvements, private medical insurance, appliance warranties, boilers, politics, health/mobility, wills, funeral plans, mail order, market research, media, retail, telecoms, toiletries/cosmetics, travel, and utilities. Occasionally, we may also provide data to these sectors through reputable agencies and brokers, ensuring that these intermediaries adhere to high standards of ethical practice and data protection.

The companies we collaborate with encompass a wide range of sectors and include entities such as Carphone Warehouse, various utility providers like Boost Energy, British Gas, BT Plc, E Gas and Electricity, Eco Energy, Economy Energy, EDF Energy, EON, First Utility, Flow Energy, Greenstar Energy, Nabuh, Neptis Media, NPower, o2, Octopus Energy, OVO Energy, Scottish Power, Simplify Digital, Sky, Southern Electric, Spark Energy, SSE, Together Energy, Toto Energy, U Switch, UK Carbon Care, and Utilita. Additionally, we work with companies like ABC Inc., Brandswear, CFSS, Claims Helpdesk, Claims Helpline, AIA Ltd, Intercession Solutions Ltd, JML, We fight any Claims Ltd, Landmark Law, Lepus Marketing, LFS Claims, Lito Marketing, Mager Marketing, Medassist, MJL Focus, MRMSL, Richardson Mail, Romada Claims Services, The Central Claims Group Ltd, UK Life Protect, and CLC World Resorts & Hotels. Our partnerships also extend to marketing and data analysis firms, including Ant Marketing, At Impact, Carpeo, CC33, Census, Convergys, Datablazers, EC Outsourcing, First Contact, Home Lead Gen, Inspired Outsourcing, Intelling, Neptis Group, Resq, S2S, Sitel, Utilita Telesales, Voice Marketing, Alchemy, All About Response, Benchmark Leads, Data Blazers, Data Giant, Datababy, DM Response, Evolution DM, FGT, GMXperts, Greenbutton London, Halo, Intec Data Group, Sea Wave Media, Invive, Lad Media, Lead 365, Lead Labs, Liquid 11, Lloyd James, Market Genius, Marketing Lists, Marketing Source, Media Bowl, Media Lab, Media Octopus, Mighty Marketing Group, Mixxit Media, Mokrynski International, My Offers, Odin Group, Orca Media, Perfect Ingenuity, Planit, TPL Media Ltd, Tele Performance Ltd, C&C Communications Ltd, Fuse Lead Marketing Ltd, Viva La Voucher Ltd, PMDSC, Rendham, Response 1, SAJ Media, Straight Forward Media, The Ark, UK Datahouse, Vigeo Marketing, Lucid Media Ltd, and companies providing services in home appliances, mortgages, and financial services, such as Home Appliance TVcare Ltd, Home Shield Direct Ltd, Choose Leads Ltd, Service Box, Mortgage Advice Services, Financial Bureau Ltd, The Mortgage Bureau Ltd, Aura Media Group, Sparx Energy, Repair & Assure, Usay Compare, Price Engines, Zanussi Boilers, Home Appliance Support, Service Monkey Limited, and Generating Marketing Solutions.

You are in Control

You retain control over your personal data. To restrict its collection or use, our website registration forms feature unticked boxes for both third-party telephone marketing and offer-based email marketing. By default, these boxes remain unticked, ensuring that your personal data is not automatically shared for direct marketing purposes. You have the option to actively select these boxes during registration if you wish to allow RH International Ltd. to share your data with our listed third-party companies for marketing communications via telephone or email. This empowers you to make an informed choice about whether or not you wish to receive such marketing materials.

You have the ability to manage the specific channels through which you receive marketing communications, including email, phone, and SMS. This control is exercised by selecting the appropriate unticked boxes on our website registration forms, which determine your preferred contact methods. If you have previously granted consent to RH International Ltd. or our trusted partners to use your personal data for direct marketing purposes, you can change your preferences or withdraw your consent at any time by sending an email to support@rhi-ltd.com. This ensures that you maintain control over how and when you are contacted for marketing purposes.

Your Rights

You possess several key rights regarding your personal data. These rights include the ability to obtain access to the personal data we hold about you, as well as the right to receive comprehensive information about RH International Ltd. and the purposes for which we process your data. You can also prevent data processing that may cause you damage or distress, object to direct marketing and specify your preferred contact channels, and object to purely automated decision-making in certain circumstances. Furthermore, you have the right to seek compensation through civil courts if a data controller's obligations are breached. You can request that we correct any errors in your data or delete the information we hold, and you have the "right to be forgotten," allowing you to request the complete deletion of your personal data from our databases, systems, and servers. You can opt out of any further contact from us or our selected brand partners and sponsors, and you have the right to be notified in the event of a data breach involving your personal data. Finally, you can write to, report, or complain to your relevant supervisory authority, such as the ICO for UK data subjects. To amend or delete your details, or to contact us regarding any of these rights, please use the "Contact Us" page on our website.

(*) RH International Ltd. reserves the right to retain personal data in specific circumstances where a reasonable expectation exists to fulfil a legal or regulatory obligation. This may involve data suppression, which means "blocking" future communications as requested by the data subject, a regulatory authority, or as required by law. In such cases, the data subject will be duly informed about our reliance on these legitimate expectations for retaining their data.

Your registration details, along with any other information you provide based on your site activity, may be shared with selected Data Partners through single or multiple-use data licenses. These partners may contact you via email, telephone, or post, depending on the consents you provide during registration or afterwards. Typically, we grant Data Partners access to these details for a pre-defined, limited period. Like us, they are obligated to adhere to all relevant data protection regulations concerning the handling and use of your information. This includes screening your contact details against the Telephone Preference Service (TPS) and Mailing Preference Service (MPS) before initiating contact, based on the chosen communication method. Importantly, your IP address will not be shared with our Data Partners unless you actively participate in their Branded Survey.

Participating Data Partners, in addition to utilizing your registration details for marketing purposes as previously described, may also employ your personal data for critical purposes related to fraud prevention. This includes, but is not limited to, conducting anti-money laundering checks and performing debt tracing activities, all of which are carried out in strict accordance with their respective privacy policies. These measures are implemented to ensure the integrity of transactions and to mitigate potential risks associated with fraudulent activities.

It is important to note that RH International Ltd. may conduct telephone surveys utilizing brand names such as Saving Experts, Life Today, VALS, AnswerPro, AssistX, Oneinfinity, OneLink, RapidResponse, CareConnect, HelpMate, AssistPro, SureAssist, ServicePulse, HelpNow and Har Energy. These brand names are used to facilitate the surveys and are part of our data collection processes.

If you choose to participate in a branded survey on our site, we will provide the Survey Sponsor, whose identity will be clearly disclosed to you, with specific personal data, in addition to the registration details previously mentioned. This data, referred to as "Survey Details," encompasses the following:

IP Address: We will share your IP address, which is a unique numerical identifier that pinpoints the computer or device you are using to participate in the survey. This information is crucial for ensuring the integrity and security of the survey process.

Survey Responses and Related Information: We will provide your responses to the survey questions, along with the date and time of your responses. Furthermore, we may share any other information specific to the survey that you are explicitly asked to provide. These details are essential for the Survey Sponsor to analyse the data and derive meaningful insights.

In addition to the IP address and survey responses, we may also share cookies captured from your general use of the Site and specifically during your completion of the survey. These cookies provide valuable insights into your browsing behaviour and preferences, aiding in the analysis of survey data.

The Survey Sponsor will utilize your survey responses, along with your registration details, to determine which future competitions, surveys, offers, and product or service information might be of interest to you. Based on this analysis, they may contact you through the communication methods you have previously consented to. It is important to note that RH International Ltd. does not impose a specific timeframe on the Survey Sponsor's use of your Registration and Survey Details. This means that they may retain and utilize this information for an extended period, subject to their own privacy policies and applicable data protection regulations. Therefore, it is advisable to review the Survey Sponsor's privacy policy to understand their data retention and usage practices.

It is crucial to understand that by proceeding with the registration process, completing branded surveys, and providing your consent, you are explicitly agreeing to be contacted by the companies conducting these branded surveys. This contact may occur through various communication channels, including telephone. Notably, this consent overrides any prior registration you may have with the Telephone Preference Service (TPS) for the phone number you provided or updated within our system. While you are granting this consent, it remains your prerogative to decide whether or not you wish to receive these calls. If, at any point, you are registered with the TPS and decide you no longer wish to receive communications from RH International Ltd. or its survey partners, you have the option to leave the RH Scheme at any time. This ensures that you retain control over your communication preferences, even after initial consent is given.

Should you decide that you no longer wish to receive communications from any of the companies conducting the surveys; despite having previously provided your personal data to them, it is necessary to contact each company directly to make this request. This requirement extends to any other preference services you may have registered with, such as the Mailing Preference Service (MPS). Each company operates independently, and therefore, managing your preferences with them requires direct contact.

Furthermore, all prize draws featured on our Site will be clearly identified as being sponsored either by RH International Ltd. or by a named third-party sponsor, referred to as the "Competition Sponsor." The registration details you provide when entering these competitions will be used primarily to administer the competition itself. Additionally, if you participate in a prize draw sponsored by RH International Ltd., your personal data may be shared with our Data Partners, but only with your explicit consent. This ensures that you maintain control over how your data is used and shared in the context of these promotions.

Certain prize draws may have specific provisions regarding the usage of your personal data. Therefore, it is essential that you carefully review the individual terms and conditions applicable to each prize draw before participating. This will ensure you are fully informed about how your data will be handled in that particular context.

You retain the ability to opt in or out of receiving marketing communications from RH International Ltd. and our various partners at any time. This choice is available during the registration process, where you can select the option to enter without receiving marketing messages.

During the registration process, you will be required to actively opt in to the following: receiving offers and updates via email, telephone, and post from selected third-party companies that we believe may be of interest to you; agreeing that our trusted partners may contact you with more relevant offers by telephone; and acknowledging that you have read, understood, and agreed to our terms and conditions before completing your registration. These opt-in requirements ensure that you have explicit control over the use of your personal data for marketing purposes.

RH International Ltd. is committed to maintaining transparency regarding the processing of your data and the circumstances under which your data may be shared. We ensure that, subject to your explicit consent and preferences indicated during registration, you are fully informed. All companies and partners we collaborate with are clearly identified, and their respective operational categories are disclosed to you. These opt-in options are entirely voluntary; your consent to receive additional marketing communications is only registered when you actively tick the corresponding box.

Furthermore, during the registration or sign-up process, we clearly communicate, in plain English, that by proceeding, you acknowledge having read, understood, and agreed to our terms and conditions, as well as this privacy policy. This policy details how your information will be processed. It is also made clear that your consent, provided during registration, authorizes the reception of marketing communications from RH websites.

Data From Other Sources

In addition to the data collected directly from you during registration and website interactions, RH International Ltd. may also collect data from Meta (Facebook and Instagram) and Google Ads platforms. This data is collected for the purposes of targeted advertising, audience analysis, and improving the effectiveness of our marketing campaigns. We utilize tracking technologies, such as pixels and cookies, provided by these platforms to understand user behaviour and preferences. This data may include demographic information, interests, and interaction with our advertisements. We ensure that any data collected from Meta and Google Ads is processed in accordance with their respective privacy policies and applicable data protection regulations. You may manage your advertising preferences directly through your Meta and Google accounts.

Your Communication Preferences

Once registered, you retain the ability to modify your communication preferences at any time through the "Unsubscribe" pages provided on our website. Third-party providers, who are authorized to send you communications via email, post, or telephone, are only permitted to do so until you exercise your right to opt out. Please be aware that due to the pre-planned nature of many marketing campaigns, while your opt-out request will be processed immediately, the changes may not take effect instantaneously. Additionally, it is important to note that Website Sponsors maintain their own separate privacy policies and may have their own opt-in statements. We strongly recommend that you carefully read and understand these individual policies to ensure you are fully informed about how your data is handled by these sponsors.

You have the right to unsubscribe or opt out from any communications originating from our scheme or any third-party brand at any point, using the methods previously described. However, for a more comprehensive opt-out, you may also consider the following options: For postal communications, you can withdraw your consent for postal marketing from any organization by registering your details with the Mail Preference Service (MPS). Detailed information on how to do this can be found at www.mpsonline.org.uk. Regarding email or SMS (text message) communications, you can unsubscribe from receiving marketing messages from individual third-party senders by following the instructions provided within their email or SMS communications, which typically include an 'unsubscribe' or 'STOP' link.

To withdraw your consent for receiving live or automated telephone calls from any source, you can register your name and telephone number with the Telephone Preference Service (TPS), which is accessible at www.tpsonline.org.uk. This service allows you to opt out of unsolicited marketing calls. For social media platforms like Facebook, Twitter, Instagram, or Pinterest, you can manage and configure your advertising preferences directly through the settings or preference options available within your account on each respective platform. This allows you to control the types of advertisements you see and limit the collection of your data for advertising purposes.

It is important to acknowledge that some of our external data processors may operate in countries located outside the European Union, where data protection laws may differ from those in the United Kingdom. To ensure the security and integrity of your data, RH International Ltd. will not transfer your information to any non-EU country processor without conducting thorough due diligence. This process involves a comprehensive assessment of the data protection standards in the respective country and requires verifiable proof of compliance with the UK Data Protection Act 1998, as well as all other relevant legislation. These stringent requirements will be formalized and incorporated into a legally binding Data Processing Agreement, which will govern the transfer and processing of your data by these external processors.

Security & Storage

RH International Ltd. prioritizes the security and storage of your personal data. All collected data is stored within an encrypted environment, and we retain this data only for the duration necessary to fulfil the purposes for which it was collected, or as required by law. However, it is important to acknowledge that despite our diligent efforts to implement robust security measures, the internet is inherently not entirely secure. Therefore, while we strive to protect your information, we cannot provide an absolute guarantee of the security of any data you transmit to us over the internet. Consequently, we cannot be held responsible for any loss or damage that you or others may incur as a result of the loss of confidentiality of such information during its transmission over the internet.

When you access and utilize our service's website, RH International Ltd. automatically captures your IP address and records the originating web page from which you arrived. This data collection is integral to our website's functionality and security.

Furthermore, we employ cookies to enhance your security and improve your browsing experience, rather than to infringe upon your privacy. These cookies are essential for monitoring, facilitating, administering, and optimizing the website and its services for our users. They also play a crucial role in identifying and addressing any potential technical issues that may arise within the website or service. We may utilize your IP address to aid in user identification, resolve technical difficulties, and gather valuable demographic and profile information. Additionally, cookies enable us to collect data about your online activity on our website, including the web pages you visit, the links you click, and the searches you conduct. This information helps us to better understand user behaviour and preferences, allowing us to continuously improve our website and services.

While most web browsers are configured to automatically accept cookies, you have the option to modify your browser settings to decline them. However, please be aware that disabling cookies may restrict your access to certain functionalities or features offered by our website or services. For detailed information on our use of cookies, please refer to our dedicated cookie policy.

You have the right to request access to, rectification, or erasure of any personal data that RH International Ltd. holds about you, in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). If you believe that any information, we possess is inaccurate or incomplete, or if you wish to have your data completely deleted from our records, please contact us as soon as possible via mail or email, using the contact details provided below. RH International Ltd. is committed to promptly addressing and correcting any inaccuracies found within the personal data we hold. If you discover that any of your information is incorrect, we will make every effort to rectify it without undue delay.

For any inquiries or concerns regarding this Privacy Policy, please contact us via email at support@rhi-ltd.com or by postal mail at the address provided below.

The Data Protection Officer

RH International Ltd
106 DLF Prime Towers,
Okhla Industrial Area,
Phase I, South East Delhi
110020 INDIA

RH International Ltd. reserves the right to modify this Privacy Policy periodically. Any changes will be implemented by updating this page. To ensure you are informed of any alterations and remain comfortable with our data handling practices, we recommend that you review this page regularly. This policy was initially effective as of October 07, 2024, and any subsequent revisions will be reflected through updates to this page.