Customer Service Voice - International and Domestic Process
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About the role
RHI is hiring Customer Service Voice agents for international and domestic processes. The role involves speaking with customers, understanding their issue, following the account process and documenting the outcome clearly.
Responsibilities
- Answer customer calls in line with process and quality standards.
- Verify details before sharing account or service information.
- Resolve routine queries or escalate when required.
- Record clear notes in the approved system.
- Participate in training, coaching and quality feedback.
What we are looking for
- Clear voice communication and active listening skills.
- Ability to stay calm during repetitive or difficult conversations.
- Basic computer navigation and typing ability.
- Comfort working in a support-floor environment.
- Hindi, English or bilingual capability may be matched to process need.
Benefits
Benefits and final employment terms are confirmed during the recruitment process.
Apply for this role
RH International Ltd. never asks candidates for payment at any stage of recruitment.