Quality Analyst - International and Domestic Process
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About the role
RHI is hiring a Quality Analyst to review customer interactions across international and domestic processes. The role supports service consistency, coaching and process improvement by checking live support work against agreed quality standards.
Responsibilities
- Review calls, chats, emails or tickets against the approved scorecard.
- Identify process, tone, documentation and escalation issues.
- Share clear feedback with agents and team leaders.
- Track recurring defects and support calibration sessions.
- Help keep quality notes, examples and coaching records organised.
What we are looking for
- Experience in customer service, quality analysis or process monitoring.
- Good listening, reading and written communication skills.
- Ability to give specific, fair and usable feedback.
- Comfort working with support systems, spreadsheets and call or ticket records.
- Strong attention to detail and respect for customer data confidentiality.
Benefits
Benefits and final employment terms are confirmed during the recruitment process.
Apply for this role
RH International Ltd. never asks candidates for payment at any stage of recruitment.